Privacy Policy

This privacy policy sets out how Novaloca Ltd uses and protects any information that you give when you use this website.

Novaloca Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. By visiting you are accepting and consenting to the practices described in this policy.

Novaloca Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.

For the purpose of the Data Protection Act 1998, the data controller is NovaLoca Ltd of Brooklands House, Gypsy Lane, Broom, Beds SG18 9AT.

What we collect

We may collect the information below; This includes information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail, for example by clicking on an email link, or otherwise. This also includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions associated with our site, enter a competition, promotion or survey, and when you report a problem with our site.

  • Name, company name and job title
  • Contact information including email addresses & phone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers, job description & photograph
  • Details about properties you may have enquired about using the forms on our site, including the full message send to agents

With regard to each of your visits to our site we may automatically collect the following information using Google Analytics, if you consent to this using the cookie message that appears on every page.

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To enable us to forward details, of new properties that match your requirements.
  • Internal record keeping.
  • To forward the enquiries you make to the company/agent managing the building, for them to respond to you directly. Details of these enquiries also stored within agents accounts for their reference and to prove to agents the effectiveness of listing with us. Details of your enquiries are never shared with third parties without your express consent.
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
  • To improve our site & services to ensure that content is presented in the most effective manner for you and for your computer
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
  • We may use the information to customise the website according to your interests.
  • We may use your information to update our existing business database.
  • Unless GDPR does not apply to you, you will not be emailed or mailed by NovaLoca about anything you have not expressly consented to.

GDPR regulations - page 3 (14) The protection afforded by this Regulation should apply to natural persons, whatever their nationality or place of residence, in relation to the processing of their personal data. This Regulation does not cover the processing of personal data which concerns legal persons and in particular undertakings established as legal persons, including the name and the form of the legal person and the contact details of the legal person.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect online. Passwords are encrypted, staff & developers do not have access to them. If you forget your password it has to be reset as it cannot be retrieved.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This site doesn't use cookies to collect information that can be used to identify you.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of NovaLoca's website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website.

Cookies used on this site

The following are names of cookies that are currently used on this site. Each cookie includes a short description of what the cookie does and its expiry time.

* the lifetime of the user's interaction with the site

Links to other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the other website and its content. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways.

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate how you do or do not want the information to be used.
  • If you have previously agreed to us using your personal information in any way, you may change your mind at any time by writing to or emailing us at
  • If you wish to stop receiving email updates of new or updated properties within a registered search area, just click on the unsubscribe link in any email you receive, you will then have the option of permanently deleting your account along with any email alerts. Alternatively you can login to update your details & delete individual email alerts.
  • If you are an agent/client you will need to contact for us to update your details or unsubscribe you from any emails.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties only under the following circumstances:

  • If NovaLoca or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements, or to protect the rights, property, or safety of NovaLoca, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not otherwise sell, distribute or lease you personal information to third parties unless we have your permission or are required by law. Requirements & preferences will not be forwarded to agents or any other third party without your consent. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.

Where we store your personal data

The data that we collect from you may be transferred to, and stored within the United States of America (covered by the EU-US Privacy Shield agreement) which is outside the European Economic Area ("EEA"). It may also be processed by Google within the United States of America if you consent to our Analytics tracking cookie. By submitting your personal data, you agree to this potential transfer, storing or processing. NovaLoca will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

How long will we retain your data?

NovaLoca maintain an internal data retention policy. This ensures personal data collected via our website is kept for no longer than is necessary for the lawful purposes for which such personal data is processed. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Novaloca Ltd, Brooklands House, Gypsy Lane, Broom, Nr Biggleswade, Bedfordshire, SG18 9AT or email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Children and Privacy

Our website does not target, and is not intended to attract, children 15 years of age or under. NovaLoca does not knowingly solicit personal information from children 15 years of age or under or send them requests for personal information.

Questions or Suggestions

If you have any questions, suggestions or concerns about our collection, use, or disclosure of your personal information, please contact us via email on, or call 01767 313380.